24/7 support insights & analytics

See how to improve your own coverage and response times.

Benefits you will receive

working with us

Engineers

Customer queries and responses by day

See where you’re missing tickets the most frequently. Identify trends over the course of a week or over the course of a month. For Technical Support Zone clients, we’ll also show you how many tickets we’re answering for you by day.

volumes and pricing

Historical ticket volumes and pricing

For Technical Support Zone clients, keep track of pricing and plan information, and see how it overlaps with your overall ticket volumes. Using this information we build a project roadmap to chart timelines, priorities, and expectations so you always know what we are working on and when the next milestone will be met.

updates

Response times by weekday by hour

Define where response times are abnormally high or low. Problem areas are automatically highlighted. Your customers demand the best and we work with you as a team to meet and exceed their expectations.

queries

Customer queries by weekday by hour

Define burst trends by week or by month. See which specific hours in the week continuously experience the biggest volumes.