See where you’re missing tickets the most frequently. Identify trends over the course of a week or over the course of a month. For Technical Support Zone clients, we’ll also show you how many tickets we’re answering for you by day.
For Technical Support Zone clients, keep track of pricing and plan information, and see how it overlaps with your overall ticket volumes. Using this information we build a project roadmap to chart timelines, priorities, and expectations so you always know what we are working on and when the next milestone will be met.
Define where response times are abnormally high or low. Problem areas are automatically highlighted. Your customers demand the best and we work with you as a team to meet and exceed their expectations.
Define burst trends by week or by month. See which specific hours in the week continuously experience the biggest volumes.