Our system connects to all major help desks and chat platforms. Through your help desk account, we can usually connect to your social media accounts, including Facebook, Twitter and others. We perform all actions you train us to do. If we don’t know how to respond, we escalate the tickets and add tags inside your own help desk.
We manage the entire support system including all tricky refund questions and replacements. We follow your exact policy, and if we have questions, we escalate the ticket or ask for clarification. Many of our clients process hundreds of replacements per week, so we know how to think on our feet, and we train our agents to investigate issues thoughtfully.
We answer your tickets, 24/7, on demand, with elastic pricing. We connect to your existing help desk, selling platform and shipping accounts to troubleshoot issues on your behalf while you only pay per response. See how we work with both market leaders and independent brands.
We help companies grow by providing a complete support operation on demand. We answer tickets with all management and training included. This guarantees output, quality and coverage, allowing you to focus more time on product, growth and partnerships. See how we helped this company grow 20% month on month, and this company grow their community to 1 million people.