Turn around your customer satisfaction scores and retention rates.
Improve your process and infrastructure to resolve user issues.
Create and scale 24/7 customer support for your new business or product launch.
Our dedicated QA team regularly reads through technical support tickets and grades responses, then giving agents and managers 1:1 feedback on how to improve their conversational quality. When talking with a customer, we want to be courteous, understanding and approachable.
Our trained team includes experienced engineers and technical managers who know how to troubleshoot bugs, product hiccups and more. We can troubleshoot and replicate issues across all types of software, third party integrations and hardware.
Our pay per response pricing model means you only pay for responses. During your high sales periods, our system automatically grows with you. See how we offer burst coverage during seasonal spikes. With elastic support, your support cost usually moves in tandem with your revenue line, helping you deliver consistent margins.